FAQ

A question about our products, your order, delivery, consult our FAQ to find your answer. If you cannot find or if you need additional information, contact us via our contact form.

How do I choose the size of my bracelet?

The style of the B33 bracelet slightly changes the usual scale of bracelet sizes.

According to the size of the pearls:

  • B33 5mm pearl size: 4.6cm in diameter suitable for 15-17cm wrist.
  • B33 6mm Bead Size: 5.6cm Diameter Fits 16-18cm Wrist.

To measure your wrist, you can:

  • Use a tape measure and wrap it around your wrist to measure its circumference.
  • If you do not have a tape measure, use a string and then put it on a ruler. You can then add or subtract inches if you prefer it to be more or less adjusted.

How can I avoid damaging my bracelet?

A few simple tips will help you preserve the B33 in its original condition.

  • Avoid wearing your bracelet for sports and manual activities.
  • Avoid any contact with cosmetic or household products.

What is the warranty of the B33?

For the only Product referenced "B33", the company BAUCE JOAILLERIE guarantees the replacement of the elastic of the bracelet for life, at the rate of one intervention per year.

However, the loss of elements or damage linked to abnormal use of the product (fall, torn jewelry, exposure to seawater, household products, or perfume, etc.) are not taken into account in the warranty presented above.

Does my bracelet have a certificate of authenticity?

Please note that each B33 bracelet comes with a Certificate of Authenticity with a serial number.

How is the delivery of my package?

The delivery of our packages is done with the company DHL. Find more information on our page The delivery of our packages is done with the company DHL. Find more information on our page "Delivery & Order".

Can we return the ordered product?

Products can be returned within 14 days of delivery of your order.

Find more information on our page "Return & exchange".

What are the payment methods?

Payments on our site are secure via our banking service provider Systempay. The accepted payment methods are: CB / Visa / Mastercard / Amex / Paypal.

Find more information on secure payment and our payment methods on our page "Secure payment".