How to return or exchange a product purchased on the website

Products can be returned within 14 days of delivery of your order. However, this right cannot be exercised by the Buyer when the product has been personalized for him, in particular by a specific engraving. More information on the General conditions of sale.

To request your return or exchange, contact us via the email address:

What are the return conditions?

In accordance with our General Conditions of Sale:

All Product returns must be made in the original packaging and be accompanied by the certificate of authenticity received at the same time as the Product, allowing BAUCE JOAILLERIE to ensure that it is indeed a Product that she sold to THE BUYER. All Product must be returned in new and intact condition, not having been worn outside of the fitting.

The return request must be made within 14 days of delivery of the order.

More information on the general conditions of sale.